Product Support Specialist
Customer Experience
Join Our Talented Support Team
As part of our Product Support Team, you will be working with our customers, Financial Advisors, helping them to utilize our software to create financial plans for their clients. With a 98% customer satisfaction rate, we take great pride in assisting our customers each and every day.
This is an excellent opportunity for someone who is interested in breaking into the Financial Services/Technology industry. We provide the necessary training and coaching to help get you up to speed. Each day you are surrounded by a supportive team with the knowledge and desire to help you succeed. This role, and your interactions with various departments, opens up more opportunities within the company as you are ready to grow your career!
Primary Responsibilities:
Assist Financial Advisors by answering a variety of in-depth questions on RightCapital’s financial planning software.
Manage a large workload of inbound chats and phone calls to aid Financial Advisors in their understanding of the platform.
Research, troubleshoot, and submit tickets to our aggregation provider and follow through to resolution.
Expand your financial planning and product knowledge through ongoing coaching sessions with our Training Team.
Work closely with our Product Support Leads to further develop your research, problem-solving, and written and verbal communication skills.
Stay up to date with frequent product enhancements and new features by participating in training sessions, reading help center materials, and testing functionality.
Qualifications
1+ years of experience in a customer service/support role preferred
Financial services experience preferred
Bachelor's Degree (in fields such as Business Administration, Finance, Economics, Sports Management, Mathematics, Statistics) preferred
Securities Industry Essentials or similar a plus
Desired Skills
Excellent verbal and written communication skills
Ability to gather and analyze information to solve problems; willing to look for efficiencies that can be made to improve the customer experience and internal processes
Motivated self-starter who can effectively interact with team members Organized with strong time management skills
Proficiency with Microsoft Office suite of applications (Excel, Outlook, etc). Experience with MAC iOS preferred
Benefits
Exciting, welcoming, and challenging work environment
Multiple career path options
Group medical health insurance – multiple options with generous subsidies
Vision and Dental group insurance
401(k) Plan with 100% employer match up to 3%, then 50% employer match from 3-5%
$1,200 yearly wellness fund that allows employees to improve all aspects of their wellbeing
Free onsite gym membership
Free weekly team breakfast and lunch
Flexible vacation (no limit)
Casual dress code
Pet friendly office
Fun and social outings, including happy hours and team building events
Exciting growth opportunities and did we mention yet that we have a lot of fun!
Eligible for a yearly bonus of up to $1,500
Location, Schedule & Salary
Schedule: Monday – Friday, 9 am ET – 6 pm ET
Location: Hybrid remote in Shelton, CT
Pay: $50,000 plus an annual bonus of up to $1,500