How This Advisor Helps Clients Make the Right Choices
September 20, 2022
 "Maggie Johndrow quote, \"I typically find that clients come to the best conclusion financially for them due to this RightCapital presentation.\"")
Maggie Johndrow holds many titles—managing partner and financial advisor at Johndrow Wealth Management; M.SC.; CFS®; CDFA®; an Investopedia 100 Top Advisor of 2022; and more. Johndrow Wealth Management has offices in Farmington and Westport, Connecticut. It is a women-owned and -operated, primarily fee-based practice that has been in business for around 40 years. The practice works with two client bases—pre-retirees/retirees who are looking to achieve their retirement goals and those in their 30s and 40s who are building wealth.
About being a financial advisor, Maggie says, “There’s this old adage that money is power, and I interpret power as the ability to make the choices that are right for you—whether that be to take a different job, to go on sabbatical, or when and how to retire. I believe as an advisor, I help empower people to make those choices.”
Maggie Johndrow: I'm Maggie Johndrow, managing partner and financial advisor at Johndrow Wealth Management. We're a woman-owned and -operated firm in Farmington and Westport, Connecticut. We serve two populations, those that are about to retire and also those in their 30s and 40s as they aim to build wealth.
Where I've found RightCapital most useful is when folks are going through major life changes. So I have a certified divorce financial analyst designation and therefore work with a lot of folks as they are going through a divorce, especially in the division of assets part and what I find is, at first, a lot of folks approach division of assets really emotionally, they might want to stay in the family home, for example, because of the memories or for their children.
But RightCapital allows me to do is to show them a variety of scenarios on how they're considering to divide their assets--perhaps by, for example, staying in the family home said client is giving up their retirement assets or big portion of their retirement assets and we have to consider things like liquidity--how quickly can you get access to that money? We have to consider taxes, you know, some retirement accounts are tax-deferred, whereas with the home you have property taxes you have to pay every single year, we have to consider maintenance, typically retirement accounts don't have as big maintenance requirements as a big home does and so by showing the variety of scenarios to clients we're able to take the emotion out of it and really show them the logical next steps for their division of assets and I typically find that clients come to the best conclusion financially for them due to this RightCapital presentation.
So one specific example that comes to mind is often I have a divorce client come to me that that's either gone through a divorce or is in the process of one. Typically in a relationship, you're going to have one person handle the finances and the other person handles something else, right? We all delegate and so this client came to me and she was not the person that handled the finances in her relationship. And so she came to me very nervous about the scenario.
So RightCapital helped us define what her goals are in the short, medium, and long term and, to be honest, I don't know if she's ever thought of them in light of just herself or just her and her kids. One of her goals was to pay down her home and I'm really happy to say that we were able to achieve that for her but not at the expense of not saving for retirement or not providing for her children. I don't know if we would have been able to get all of these goals for her if it wasn't for RightCapital because it really provided really nice visualizations for her to understand exactly what our cash flow was, when her certain goals would be met, and how much left over she had every month to spend. Honestly. It's my biggest success story. She comes in every time we meet with a smile on her face. We're so thankful for the relationship with each other and it feels good to me to make someone feel confident in their finances.
Challenge/opportunity
Maggie was originally using a competing financial planning software but found it lacking in three areas. She didn’t love the client interface, it didn’t have a robust cash-flow section, and it couldn’t toggle between goals-based planning and cash-flow based planning.
Solution
Maggie found RightCapital with an internet search and was delighted with the client interface and ease of use. When it was introduced at the Commonwealth Financial Network’s national conference that fall, Maggie signed up and hasn’t looked back since.
Results
Ability to illustrate scenarios clearly
 "RightCapital screenshot of retirement analysis with Maggie Johndrow quote, \"I typically find that clients come to the best conclusion financially for them due to this RightCapital presentation.\"")
Maggie finds RightCapital most useful with clients going through major life changes because of its ability to illustrate a variety of scenarios. As a Certified Divorce Financial Advisor (CDFA®), she works with many clients who are suddenly in new financial situations, often being tasked with making decisions on how to divide assets that were previously shared. These decisions can come with many emotions, for example, if someone wishes to remain in the family home. RightCapital helps take the emotions out of the picture and helps clients visualize their financial futures if they were to choose the home over a retirement account, for example.
Ease of use and success with support
 "Person on couch chatting on computer and Maggie Johndrow quote, \"(RightCapital has) been so good at (the chat) function that we’ve actually never had to call the customer service line, saving everybody time.\"")
Maggie’s initial reaction to RightCapital was how easy it was to use. “It’s very intuitive, but what I’ve been most impressed with is the help function.” Maggie and her team use the chat box within the platform and they appreciate that the chat is answered by a real person who can help troubleshoot the exact problem in the exact plan. “They’ve been so good at that function that we’ve actually never had to call the customer service line, saving everybody time.”
The Johndrow Wealth Management team enjoys the ease of entering the data into the system. Office and Operations Manager, Susan Weingaertner, says, “The profile tab is allocated into income, expenses, goals, and on each of those tabs are certain cards that you enter, whether it’s income from a salary, income from a bonus. The layout’s very easy.”
Help with prospecting
 "Handshake and Maggie Johndrow quote, \"I genuinely believe it’s brought on more clients because of how easy the interfaces are, how pleasing the interfaces are, and all of the capacity that the RightCapital plan has.\"")
“RightCapital also really helps with prospecting new clients. Typically, any client who comes on board, we discuss investment planning with, but also financial planning as we believe that is the foundation of any good investment management plan.” Maggie told us that they’ve created a fake client profile for prospects to view to show them how RightCapital works. “I genuinely believe it’s brought on more clients because of how easy the interfaces are, how pleasing the interfaces are, and all of the capacity that the RightCapital plan has.”
Client engagement
Maggie says her clients love being able to enter the RightCapital client portal and toggle between the various inputs (changes to longevity, retirement age, retirement spending, etc.) to see the impact to their plans. “For me, the best part is that it doesn’t save, so the work I’ve done is the default.”
Stress testing
“The stress test section shows clients’ biggest fears when it comes to the market, retirement, and reaching financial goals,” Maggie notes. “For example, what if Social Security is less, what if markets decline, what if inflation is higher, what if taxes are higher—you’re able to stress test specific situations to understand impacts to the plan, again, providing comfort to clients to let them know you’ve considered all of those factors.”
Johndrow Wealth Management
HQ: 2 Bridgewater Road, Suite 101 | Farmington, CT 06032
NY Metro: 1555 Post Road East, Suite 203 | Westport, CT 06880
Phone: 860.470.7424 · Fax: 860.321.7261 · Web: www.johndrowwealth.com
Securities and advisory services offered through Commonwealth Financial Network®, member FINRA/SIPC, a registered investment adviser. Fixed insurance products and services are separate from and not offered through Commonwealth Financial Network®.
The annual Investopedia 100 list honors financial advisors who have demonstrated top-of-the-industry skills in the areas of reach, community support and commitment to financial literacy. This award does not imply an endorsement, recommendation, or otherwise reflect the performance of the advisor or any account.
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